Hi, I’m

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a customer success leader, operator, and proud mom.

About Me

With nearly 20 years of experience in customer success, operations, and account management, I’ve built and scaled teams across startups and growth-stage SaaS companies, especially in the public sector. Most recently, I served as Vice President of Customer Success, Federal at Decision Lens, where I led a high-performing team managing a $15M+ portfolio and built our CS function from the ground up.

But my journey started on the East Coast. I was born and raised in Northern Virginia and graduated from Virginia Tech with a degree in Marketing Management. A study abroad semester in London sparked my passion for travel and adventure—one that eventually took me across the country to San Francisco, where I joined an early-stage startup called Govini. I was the 16th employee and dove headfirst into sales and strategy, gaining a deep appreciation for scrappy growth, cross-functional collaboration, and the power of taking risks.

Motherhood brought me back home to Northern Virginia, where I now live with my family. Outside of work, I’m passionate about exploring new restaurants, staying active (running and skiing are favorites), traveling whenever I can, and reading—my goal this year is 55 books and I’m well on my way.

I was recently impacted by layoffs tied to shifting public sector priorities. While unexpected, I’m embracing this as a moment of opportunity—and actively looking for my next role where I can lead, grow, and make an impact. If you're building a team or company that values empathy, efficiency, and execution—I’d love to connect.

Contact Me
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References

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Associate Director of Education at Decision Lens

Success tends to follow wherever she directs her focus. Decision Lens customers, partners, and colleagues have all benefited from her contributions and deeply value working with her. Lindsay thrives in fast-paced, ever-changing environments and maintains an exceptional level of attention and care, even while managing a large, high-performing team. She’s approachable, dependable, and ensures nothing falls through the cracks. Lindsay will be the lifeblood of any organization who is fortunate enough to have her.

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Father | Husband | Veteran | Leader

Working for Lindsay was one of the most enriching experiences of my professional career. She wasn’t just my manager, but a true leader, mentor, and advocate. Her leadership style blends competence and compassion with high standards and unwavering support. I always felt that my work mattered under her leadership, not just to the team’s success, but to the bigger picture of the company.

If you’re looking for someone who drives results, builds strong teams, and brings out the best in people, look no further!

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Dr. Alison Denton

SVP, State & Local | Revolutionizing the decision making required for great achievement

Lindsay is an amazing person and a fantastic manager. She combines the best of people-skills, organizational efficiency, creative problem-solving, and a tireless work ethic. As our VP of Customer Success, Lindsay helped develop the foundational standards, processes and communication tools to ensure increased collaboration and transparency amongst and between our customer success and sales teams. She is an asset to any team or organization she works on, and has made a lasting, positive impact on Decision Lens.

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Leila Salim

Sales enabler, revenue driver, relationship builder focusing on proactive customer engagement.

I had the privilege of working under Lindsay’s leadership during my time at Fedmine, and she truly set the bar for what it means to be an effective, empowering leader. Lindsay brought not only deep expertise and strategic vision but also a genuine commitment to developing her team.

She was incredibly easy to work with—approachable, clear in her expectations, and always supportive. Her leadership style encouraged me to take initiative and think proactively, which has had a lasting impact on how I approach my work today.

Lindsay consistently modeled what it means to lead with both confidence and empathy. Any team—especially one navigating the complexities of public sector SaaS—would be lucky to have her!

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    Associate Director of Education at Decision Lens

    Success tends to follow wherever she directs her focus. Decision Lens customers, partners, and colleagues have all benefited from her contributions and deeply value working with her. Lindsay thrives in fast-paced, ever-changing environments and maintains an exceptional level of attention and care, even while managing a large, high-performing team. She’s approachable, dependable, and ensures nothing falls through the cracks. Lindsay will be the lifeblood of any organization who is fortunate enough to have her.

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    Father | Husband | Veteran | Leader

    Working for Lindsay was one of the most enriching experiences of my professional career. She wasn’t just my manager, but a true leader, mentor, and advocate. Her leadership style blends competence and compassion with high standards and unwavering support. I always felt that my work mattered under her leadership, not just to the team’s success, but to the bigger picture of the company.

    If you’re looking for someone who drives results, builds strong teams, and brings out the best in people, look no further!

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    Dr. Alison Denton

    SVP, State & Local | Revolutionizing the decision making required for great achievement

    Lindsay is an amazing person and a fantastic manager. She combines the best of people-skills, organizational efficiency, creative problem-solving, and a tireless work ethic. As our VP of Customer Success, Lindsay helped develop the foundational standards, processes and communication tools to ensure increased collaboration and transparency amongst and between our customer success and sales teams. She is an asset to any team or organization she works on, and has made a lasting, positive impact on Decision Lens.

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    Leila Salim

    Sales enabler, revenue driver, relationship builder focusing on proactive customer engagement.

    I had the privilege of working under Lindsay’s leadership during my time at Fedmine, and she truly set the bar for what it means to be an effective, empowering leader. Lindsay brought not only deep expertise and strategic vision but also a genuine commitment to developing her team.

    She was incredibly easy to work with—approachable, clear in her expectations, and always supportive. Her leadership style encouraged me to take initiative and think proactively, which has had a lasting impact on how I approach my work today.

    Lindsay consistently modeled what it means to lead with both confidence and empathy. Any team—especially one navigating the complexities of public sector SaaS—would be lucky to have her!

      View More References

      What I Provide

      I’m someone who gets things done—period. I thrive in fast-paced environments, balancing strategic vision with hands-on execution, all while staying laser-focused on impact and the bottom line. I’m a master multitasker, relentlessly efficient, and committed to delivering results that drive real business value. To me, Customer Success should never be seen as a cost center—it’s a powerful growth engine, and I know how to unlock that potential. Here's how I can help:

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      Team building & leadership

       hiring, mentoring, and developing high-performing CS teams 

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       Playbook development 

       scalable strategies for onboarding, implementation, adoption, renewal, and upsell 

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       Tech stack implementation 

       designing and rolling out CS tools (Planhat, HubSpot, Pendo, etc.) 

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       Data & reporting

       building visibility into pipeline, health scores, KPIs, and risk 

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       Implementation strategy

       effective scoping, delivery frameworks, and handoff processes

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       Project & change management

       cross-functional alignment, communication, and accountability 

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       Enablement & training

       internal CS training programs and customer-facing education 

      If you're looking to build, scale, or optimize a CS function that drives retention, expansion, and efficiency—I’m ready to help.

      I’d love to connect!